Support

We want to make sure your order arrives complete and in good shape. If you have any issues with your shipment email our support department.

WDW Magazine Support or send an email to support@wdwmag.com

 

Comments 140

  1. I just ordered the 2017 wall calendar but I inadvertently typed my email address wrong. Can you correct please in my account. I would like to receive an email confirmation on my order.

    Thank you
    Alice Goff

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    2. Just checking when my subscription is up and how to renew for another year or if it does it automatically. Love the magazine! It’s fantastic!!
      Lara

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  2. Are there any other options for shipping? Because I live in Canada, shipping jumped from 5.00 to 17.00. Do you have a Canadian distributor?

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      I’m sorry Alison. Shipping from the US to Canada is crazy. It actually costs me a little more than that.

  3. I just purchased the 2017 calendar but I am not sure if my payment went through as the payment page was just greyed out after I submitted my info, can you let me know if it went through?

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  4. Love your calendars. Just double checking for 2017 there is only going to be 1 version? Last year you had both DL and WDW correct?

    Thanks,
    Shirley

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  5. I am in the process of ordering the calendar and wanted to know if there is a discount or coupon code available? Thank you!

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  6. I just placed and order for the 2017 Disney Calendar. I wanted to order 2 calendars, but accidentally entered 1. Can you please change my order to 2 calendars?

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      Mary,

      Unfortunately no. We can’t add to what you paid. We can refund your order and let you reorder 2 if you’d like.

      Carl

  7. When I click make a payment it a pink box opens at the top and says something about developer have to do something. Won’t let me go to the payment page.

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  8. Just trying to make my early bird calendar order, but could not find the Puerto Rico option in the order process. That is very weird, since last year I did order the 2016 calendar plus The Best of WDW vol. 1. Why is Puerto Rico being excluded now?
    Last month my account was automatically charge with the renewal of my magazine subscription. But if I can benefit from the subscription by ordering a calendar like everybody else, then there is no point of keeping it.
    Is this an error on the order processing? Is there any way I can get the calendars?
    Please, I will really appreciate any help you can give me.

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      Jania,

      We are looking at shipping options. We will have more countries available when we start shipping in mid-September.

  9. Dear Dad,

    Your products deserve a place in our new home. Do you ship to the Philippines? We are planning to visit the WDW in the next few months.

    Dr Edgar Mendoza

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      Dr. Mendoza,

      Currently we aren’t shipping to the Philippines.

      We can’t find reasonable and reliable shipping source.

  10. I missed the sale price will there be another sale price this year or can I have a code to get the sale price?

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  11. I was doing some shopping when there was a space for a code. How does a person receive a code? Thanks

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      Joni,

      We don’t have any codes currently active. When we do we publish them at the top of the page or send them to people on our email lists.

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  12. Hello, last year I bought the best of wdw vol 1, I was wondering if there was any plans for a vol 2?

    Thanks

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  13. Hi Guys,
    Would like to get 2 calendars and a book, however I’m in the UK. Is there any way i can order please??
    Thanks
    Paul

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  14. Hello,
    I just brought the calendar, height chart and book and wanted to check it will arrive before Christmas in the UK?
    Many thanks
    x

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  15. I want to add a second book for $20.95 but only put in 1. I paid via PayPal. Can you please update my order as I’d also like to use the free shipping code. Thanks.

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  16. I just ordered the Christmas Card set and haven’t received a confirmation e-mail. How long does that usually take?

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  17. Is the only option for the 2017 Wall Calendar the one of Cinderella Castle?
    I hope note as I have been getting this calendar for years now and love all the parks/icons.

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      Chad,

      Yes, Cinderella Castle is the only option this year. It costs too much to print multiple looks. Next year we’ll probably go back to other set up.

      Carl

  18. Hi – I just placed an order and I thought it was free shipping; but I think I was charged for shipping? Thanks!

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      Lindy,

      You caught me as I was updating the site. The free shipping ended last night, but I’ll go ahead and credit you the shipping, but I have to wait until it ships (this afternoon) before I can issue the credit.

      Carl

  19. Really wanting to order the wdw coffee table book. Is there anyway to get shipping for free. I see it is vooume 1 and looks like a lot of the pictures are of places before Disney upgrades are done in the parks. When do u think u will do a volume 2? I am an amateur hobbyist photographer and I’m hoping there is going to be s volume 2 too. Please let me know if free shipping will be available. Thought I saw it in the last couple of weeks but with holiday being so busy did not get to order. If there is free shipping I will definitely order

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      Cheryl,

      We don’t have any plans for Free Shipping any time soon. The price you see today is really good.

      Volume 2 is on hold as we try to get enough pictures to finish it. We’ve got a long way to go.

  20. I made 2 attempts to order a calendar. When I entered my information it stated this email address already had an account, which is possible, and they’d like me to “Log In.” As far as I can see there is no place to log in and even if I do find it, other than my email address, I would have NO idea what my password might be. Is there anyway to get the calendar or should I just scrub the whole thing?

    Thanks.

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  21. I just ordered the Best of WDW Vol. 1 and I am not sure if the payment went through as I have not received an email and the screen was greyed out after I submitted my payment info. Can you please let me know?

    Thanks,
    Kym

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      Kym,

      We had a little technical glitch. I think it’s fixed now. You might try again. The first order didn’t go through.

      Carl

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  22. I just ordered 4 but did not see the promotion code, EARLYBIRD. I went back to look at calendar and noticed the promotion code. Is there a way to get discount refund.

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  23. We have three times to order WDW calendar and cannot get payment to go through. Please help me get the calendar

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  24. I am trying to order the 2018 Calendar but it does not show the UK in the countries list, are you still shipping to the UK this year as it only has a few countries in the drop down list

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      Paul,

      We were shipping to the UK, but had several reports of extra import duties and fees being charged. We are trying to work out the details so we can resume shipping without you having to pay a whole bunch of extra fees when the package arrives.

      Carl

  25. We are interested in purchasing the 2018 calendar. Are there coupons available??? We have been DVC members since 2001.

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      John,

      Currently there are no coupons available. (But a little birdie told me there might be a sale starting on Sunday.)

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      David,

      Your email address has been updated (I know we have responded to your email, but it’s possible something didn’t work). Your order shipped on December 15th. I’m sending you the tracking number in an email.

      Carl

  26. I am trying to order and it is telling me I need to log in since I already have an account but I cannot find ANYWHERE on any screen to log in! 🙁

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  27. is there a way to get one by picking it up ?
    Why .. because we live in Europe and will visit WDW end september.

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  28. Bought last year’s calendar and have already ordered this year’s. I also ordered the table book and the magazine. I guess you could say I am a big fan lol.

  29. I ordered a 2019 WDW calendar for myself and my daughter separately. Mine went through but my daughters is just sitting there saying ‘Processing”. Is there a problem? Did you get this order?

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  30. I just ordered the Coffee Book and noticed in the payment and delivery that the state was marked as OK, it should be TN.

    Thank you,

    Bryan

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  31. Hi,
    I ordered the print 3 issues, received the first issue then moved. I had sent a previous email with my new address. I still have not received November or December issues in the mail. I updated my address on this site.
    I would love to get these issues that I had ordered.
    Thank you,
    Stacy Baude

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      Stacy,

      There was not a November issue. The three issues in the Print Trial are August, October and December. The December issue mailed last Wednesday. It should arrive at any time.

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  32. Hello. Can you add Germany to the shipping field in the purchase page (as at the Best of WDW Vol. 2 page on kickstarter)? Thank you.

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  33. I have tried often to get hold of you. no reply comes. I ordered the volume 2 book and the 2020 calendar months ago and no word as to when to expect it. I tried calling they dont call back. The phone number is way too small and I am not at all happy

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      I’m sorry. I’m not sure what’s going on with the phones, but as was stated on the sales page, The Best of WDW – Volume 2 is going to start shipping around October 1st. It is being printed next week.

  34. I had ordered the new 2019-2020 calendar and only part of the order arrived today. It seems it must have been ripped/ eaten by the USPS. They sent a sorry your mail was damaged letter with what was left of the calendar package, which was the thank you note and a sticker page. Is there any way I can get a replacement calendar or do I just have to buy a new one. Please let me know, Thanks.

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  35. Are Volume 1 and Volume 2 of The Best of WDW both available in either paperback or hardcover? I’d really like both books in the same format. Thanks!

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  36. Hello – Paul-Alan Dagres here. I paid for a subscription in September and to-date have only received the October issue. The
    November issue never arrived.
    Can you check my order for me.

    I appreciate your help – thanks – Paul

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  37. I would like to know who to contact to end my electronic WDW magazine subscription. I do not want another automatic renewal to happen.

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  38. Do you have a storage case for my WDW magazines? I asked a while back and got the response that something was in the works.
    I’ve checked around and can’t find much if anything that will nicely display the over-sized publication that I love.

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      We haven’t found anything yet. There are some nice storage cases at The Container Store that will hold the magazine.

  39. I just got the calendar a few weeks ago and now you have it on sale. I beleive that I should get a refund of the difference, Please.

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      Mary,

      Yes, we do run sales from time to time. That’s pretty normal. The sale prices are only available during the sale dates.

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      Josh,

      No we won’t. It’s too costly to print just a few. We’ll have the 2021 calendars available around August.

      Carl Trent

  40. I am trying to order the 2020 calendar and I don’t see the link? Are you not selling them anymore???

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      Carrie,

      There’s a bug we’re trying to run down, but try this. Click on a different country then when you choose the country list again, Canada will be there. Weird.

      Carl

  41. I agree this is a great magazine but I am beyond frustrated right now. Ordered it as a gift for my sister – she loved it. Just ordered one for my sister in law and she isn’t receiving any of the digital content. Customer service had her check junk mail and approve the email address. No luck. When I reached out again, the final response to me was “We have done all we can do, have a good day.” Not sure that is great customer service. Please help – I would love for her to have this gift but if it’s not possible to resolve the issue I want to cancel the subscription.

    Laura

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      Laura,

      I’m sorry there were problems getting your sisters emails to her. Sometimes Gmail and other providers don’t deliver the way we would like them too. Also, it’s hard to troubleshoot problems second hand. From what I understand the problem was resolved. Per your request when you talked to us this morning we have canceled the subscription and refunded your money.

  42. The Magic Kingdom Day & Night Photo Collection – trying to order this during the presale with free shipping that ends today (07/28/20) but it says it’s already out of stock! Is it really out of stock when it hasn’t even come out yet?

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      Actually, it is out of stock only because it hasn’t arrived at our office yet to start shipping. We should have them this week and plan to start shipping by next Monday. The free shipping offer for pre-orders ended on 6/28.

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  43. I purchased the The Magic Kingdom Day & Night Photo Collection via online on 6/24/2020, I was told that it would be shipping during the last week of July. What is the shipping status on orders for The Magic Kingdom Day & Night Photo Collection magazine?

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      1. Awesome, looking forward to receiving my copy. Thank you Carl for the quick response, much appreciated.

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      Cheryl,

      We did a test of print issues in 2018, but those aren’t available for purchase. Issue 66 was the first issue in print full time. Before that we were a digital publication.

  44. Hi Carl,

    I’m trying to place an order for the 2021 Wall Calendar via PayPal. Seem to have a problem filing out the order form. I fill in my name and address, including U.K. and click on PayPal, but it doesn’t let me proceed. Can you please advise what I’m doing wrong.
    Thank you
    Brian Burton

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      Brian,

      I don’t know. Things seem to be working on our end. Maybe it was just a temporary glitch. You might restart your browser and try again.

      Carl

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  45. I have just ordered ONE of the special 2021 Disney Calendars. I entered the special code and the total was showing as $24.95 with NIL shipping costs. However, the order has been processed according to the final screen as ONE Calendar with a shipping cost of a similar amount to the actual Calendar which is totally unacceptable. Unless there is FREE shipping to the UK, the order can be cancelled forthwith please.

    KINDLY CONFIRM WITHOUT DELAY THAT THE ORDER IS BEING AMENDED TO REFLECT THE SPECIAL OFFER OF FREE SHIPPING

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  46. I just received the calendar and it is bent down the middle and on one of the sides. I opened it up to see if it was ok but it’s VERY bent. What do I do to return this and get a new one?

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